Update: Please read Shining Light on Internet Rage. There’s also now: How to Respond to Internet Rage (Observer) and Here’s How We Can Change Online Commenting Once and for All (Observer).
I’ve posted a brief response to the controversy over Shining Light On Cutoff Culture.
In other words, you’re not actually willing to listen to people who have been in Emma’s position and dealt with people like you. You’re only listening to the people you want to hear; those who agree with everything you say.